Customer service hours
Monday to Friday: 10:00 – 18:00 (GST)
Closed on weekends and public holidays.Prefer a quick message?
Use our contact form and we’ll get back to you within one working day.
Questions about your order?
Please include your order number and the email address used at checkout so we can help you faster.
Frequently asked questions
Here are some common questions about Aquelyte.
What is Aquelyte and how does it work?
Aquelyte is an electrolyte drink mix that helps you stay hydrated. Each serving contains key electrolytes like sodium, potassium and magnesium, which your body loses through sweat. Mix one sachet with [500 ml] of water, shake or stir, and enjoy. It's ideal for workouts, hot days, travel, or whenever you need a hydration boost.
Do you offer free shipping?
Yes. We offer free delivery on all orders over AED 100 within the UAE. For orders below AED 100, a small delivery fee applies, and you'll see it at checkout before you pay.
Which countries do you ship to?
We currently deliver across all seven emirates of the UAE and throughout Saudi Arabia (KSA).
Can I track my order?
Yes. Once your order ships, you'll receive an email with a tracking link. You can also check your order status anytime by logging into your account.
What is your return policy?
For hygiene and safety reasons, we can only accept returns of unopened products in their original packaging within [7] days of delivery. If your order arrives damaged or incorrect, contact us within [48 hours] with your order number and a photo, and we'll arrange a replacement or refund. See our Returns & Refunds page for full details.