We want you to love your Aquelyte. If something isn't right with your order, here's everything you need to know about returns and refunds.

What is your return policy?

You can request a return within 7 days of receiving your order. For hygiene and safety reasons, products must be unopened and in their original packaging.

Can I return an opened product?

Unfortunately, no. As Aquelyte is a consumable product, we can only accept returns of unopened items, unless the product arrived damaged or incorrect.

My order arrived damaged or incorrect. What do I do?

Contact us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund at no extra cost to you.

How do I start a return?

Email us at support@aquelyte.com or message us on WhatsApp with your order number and the email used at checkout. We'll confirm your return and share the next steps.

How will I be refunded?

Refunds are made to your original payment method. If you paid with Tamara, the refund goes back to Tamara and your remaining instalments are adjusted automatically.

How long does a refund take?

Once we receive and check your return, your refund is processed within [5–10] business days. Depending on your bank, it may take a few extra days to appear in your account.

Still have questions?

Our team is happy to help. Contact us and we'll get back to you within one working day.